218Workplace Powering
Tourism & Hospitality

218WP helps individuals engage and grow in careers in tourism and hospitality, revealing often overlooked pathways to employment and professional development. These pathways may include JET-supported internships, apprenticeships, short-term and long-term training programs, including On-the-Job Training.

 

218WP serves as a resource for individuals at every stage of their career—from entry-level positions to retirement—supporting lifelong growth in the dynamic tourism and hospitality industry.

17,000+
Current Jobs
+1,100
New Jobs Projected
+6%
Projected Growth Rate

How do I get into Tourism & Hospitality

The hospitality and tourism industry is designed for entry-level employment with clear pathways for advancement. Many positions require no prior experience—just a willingness to learn and provide excellent customer service. You can start in roles like front desk associate, food service worker, housekeeping, or guest services and receive hands-on training from day one. Hospitality management degree programs and certificates are available at community colleges and universities, but many successful hospitality professionals start at entry-level and advance through on-the-job experience. Major hotel chains and tourism companies offer structured training programs and management development tracks that allow you to experience the industry from the ground up. Short-term certifications in areas like food safety, bartending, or tourism management can enhance your qualifications. The industry values personality, work ethic, and customer service skills as much as formal education, making it accessible to people from all backgrounds. With experience, you can advance into supervisory roles, specialized positions (event planning, revenue management), or hotel/restaurant management.

Show me the money

Cost of Education

On-the-Job Training: $0
Food Handler/ServSafe: $15-$150
Culinary Certificate: $3,000-$12,000
Hospitality Management: $8,000-$18,000
4 Year Degree: $40,000-$80,000

Average Starting wage

No Training After High School: $14/hour
Server/Bartender: $12-$15/hour + Tips
Front Desk/Guest Services: $15-$18/hour
Line Cook: $16-$20/hour
Culinary Certificate: $18-$24/hour
Management: $45,000-$55,000/year

Job Placement

Entry-Level Positions: Excellent
Culinary Programs: Good
Hospitality Management: Good
4 Year Degree: Moderate

Myth-Conceptions

Common misconceptions can discourage people from exploring rewarding careers. Let’s set the record straight about opportunities in this sector.

Myth: “Hospitality jobs are just low-wage service work

Truth:

Hospitality offers diverse career paths with strong earning potential. Hotel managers, event coordinators, revenue managers, executive chefs, and tourism directors earn competitive salaries. Many positions include bonuses, tips, and comprehensive benefits packages.
Myth: “There's no career advancement in hospitality”

Truth:

Hospitality is known for promoting from within. You can start in entry-level positions and advance to supervisory, management, and executive roles. Many hotel general managers and resort directors began as front desk agents or servers. The industry rewards hard work and customer service excellence.
Myth: “Hospitality careers require you to work weekends and holidays"

Truth:

While some positions involve weekend and holiday work, many hospitality roles offer flexible scheduling. Corporate positions, sales, marketing, revenue management, and administrative roles often follow regular business hours. The industry also offers shift flexibility that can accommodate different lifestyles.
Myth: “Hospitality is only hotels and restaurants”

Truth:

The hospitality and tourism sector includes event management, travel agencies, theme parks, resorts, cruise lines, convention centers, tourism boards, outdoor recreation, casinos, and destination marketing. It encompasses all aspects of travel, tourism, and guest experiences.
Myth: “You need a hospitality degree to succeed"

Truth:

While degrees can help, many successful hospitality professionals started with on-the-job training, apprenticeships, or short-term certificate programs. The industry values customer service skills, work ethic, and experience. JET-supported training programs provide accessible pathways into rewarding hospitality careers.


Example Hospitality & Leisure Careers

  • Hotel Front Desk Agent
  • Guest Services Representative
  • Concierge
  • Hotel Manager
  • Restaurant Server
  • Bartender
  • Line Cook
  • Sous Chef
  • Executive Chef
  • Food Service Manager
  • Catering Coordinator
  • Event Planner
  • Banquet Manager
  • Housekeeping Supervisor
  • Tour Guide
  • Travel Agent
  • Resort Activities Coordinator
  • Casino Dealer
  • Spa Therapist
  • Convention Services Manager

EXAMPLE REGIONAL HOSPITALITY EMPLOYERS

HOSPITALITY & LEISURE

Black Bear Casino Resort

Carlton

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HOSPITALITY & LEISURE

Bluefin Bay Family of Resorts

Tofte

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HOSPITALITY & LEISURE

Canal Park Lodge

Duluth

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HOSPITALITY & LEISURE

Edgewater Hotel & Waterpark

Duluth

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HOSPITALITY & LEISURE

Fitger’s Inn

Duluth

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HOSPITALITY & LEISURE

Fortune Bay Resort Casino

Tower

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HOSPITALITY & LEISURE

Giants Ridge

Biwabik

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HOSPITALITY & LEISURE

Grand Casino Hinckley

Hinckley

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